User Terms
LAST UPDATED: 29 MAY 2026
OVERVIEW
Welcome to Fithealt. By using our website and placing an order, you agree to these Terms of Service.
Fithealt is operated by Onowell Nordic AB.
Company Registration Number: 559548-5466
VAT Number: SE559548546601
Registered Address:
Alfred Nobels allé 109
146 48 Tullinge
Sweden
Email: help@fithealt.com
By using this website, you agree to our terms, policies, and guidelines.
If you do not agree to these terms, you should not use this website.
1. ACCESS AND USE
To place an order with us, you must be at least 18 years old or have permission from a parent or legal guardian.
You are responsible for ensuring that all information provided during checkout is accurate and up to date.
We reserve the right to refuse or cancel orders in cases of suspected fraud, incorrect information, or misuse of our services.
2. PRODUCTS AND PRICING
We strive to display products and colors as accurately as possible. Minor variations may occur due to screen settings and product updates.
All prices are displayed in GBP (£) and include VAT where applicable unless otherwise stated.
We reserve the right to change prices, product information, and promotions without prior notice.
3. ORDERS
Once you place an order, an order confirmation will be sent to your email address.
We reserve the right to cancel orders due to:
• pricing errors
• technical errors
• suspected fraud
• out of stock products
4. PAYMENT
We accept the payment methods displayed at checkout.
Payments are processed through secure payment providers.
5. SHIPPING AND DELIVERY
We deliver throughout the United Kingdom.
Delivery times are estimates and may vary depending on product availability and logistical circumstances.
During periods of high demand, deliveries may take longer than usual.
We are not responsible for delays caused by shipping carriers, customs authorities, holidays, or circumstances beyond our control.
Once your order has been dispatched, you will receive tracking information by email when available.
Risk of loss and title for products pass to the customer upon delivery.
6. RETURNS AND RIGHT OF WITHDRAWAL
You have the right to return your order within 30 days of receiving it.
To be eligible for a return, the product must:
• be unused
• be in its original condition
• be returned in its original packaging where possible
Return shipping is charged at £5 and will be deducted from the refund amount.
No restocking fee will be charged.
Refunds will be issued to the original payment method used for the purchase.
We reserve the right to refuse returns if the product has been used, damaged, or returned in an unsuitable condition.
Returns should be sent to:
Alfred Nobels allé 109
146 48 Tullinge
Sweden
7. FAULTY OR DAMAGED PRODUCTS
If a product arrives damaged or defective, please contact us as soon as possible.
For approved claims regarding faulty goods, your rights are protected under applicable consumer protection legislation, including the Consumer Rights Act 2015 where applicable.
8. INTELLECTUAL PROPERTY
All content on this website, including text, images, graphics, logos, and design elements, belongs to Fithealt or its respective rights holders.
No material may be copied, distributed, reproduced, or used without prior written permission.
9. PROHIBITED USE
You may not use this website for:
• fraud
• illegal activities
• spam or malicious software
• unauthorized access to our systems
• copying or reproducing content without permission
We reserve the right to block users who violate these rules.
10. LIMITATION OF LIABILITY
We are not liable for indirect damages, loss of income, loss of profits, or consequential damages arising from the use of our website or products.
We are also not responsible for delays or issues caused by third parties.
11. CHANGES TO THESE TERMS
We reserve the right to update these Terms of Service at any time.
Changes will be published on this page and become effective immediately upon publication.
12. CONTACT
Onowell Nordic AB
Company Registration Number: 559548-5466
VAT Number: SE559548546601
Registered Address:
Alfred Nobels allé 109
146 48 Tullinge
Sweden
Email: help@fithealt.com
We typically respond within 24 hours on business days.
RETURN POLICY
Returns
We offer a 30 day return period from the date you receive your order.
Products must be returned unused and in their original packaging where possible.
Return shipping costs £5 and will be deducted from the refund amount.
Returns should be sent to:
Alfred Nobels allé 109
146 48 Tullinge
Sweden
Refunds
Once your return has been received and approved, your refund will be issued to the original payment method.
Non Eligible Returns
We do not accept returns for:
• used products
• products damaged by the customer
• products returned in an unsuitable condition
SHIPPING POLICY
Delivery
We deliver throughout the United Kingdom.
Delivery times vary depending on product availability and demand.
During periods of high demand, delivery times may be extended.
Tracking
Once your order has been dispatched, tracking information will be sent by email when available.
Delayed Shipments
We are not responsible for delays caused by shipping carriers or other external circumstances.
PRIVACY POLICY
Information We Collect
When you place an order with us, we may collect:
• name
• address
• email address
• payment information
• order history
How We Use Information
We use your information to:
• process orders
• deliver products
• provide customer support
• improve our website and services
• prevent fraud
Sharing Information
We only share information with trusted service providers required to process payments, deliver orders, and operate our business.
Your Rights
You may request:
• access to your personal information
• correction of inaccurate information
• deletion of personal information where legally permitted
COOKIE POLICY
Cookies
We use cookies to improve user experience, analyze website traffic, and personalize content.
By using this website, you consent to our use of cookies.
You can manage or disable cookies at any time through your browser settings.